Technology is advancing in every sector and the telecommunication industry is no exception. With the Internet playing a huge role in both domestic and commercial environments, it comes as no surprise that innovations are changing the way we communicate.
A few years back the Harvard Business Review suggested that it was “the end of the line for analog phone networks”2 and that more businesses are now switching over to new services such as VoIP (Voice over Internet Protocol). Last year, it was also reported that 36% of US businesses have converted to VoIP systems(1) to support their enterprise.
So, what is VoIP and how can switching from PSTNs to services provided over the Internet benefit your business?
VoIP is a system that enables communication via your broadband or Internet telephony service. The end result is similar to what you’d expect with a landline, however, it has a range of other features that benefit business users.
Take a look at why you should consider transitioning your business to VoIP:
Fixed lines can prove to be costly, especially if employees are making frequent calls within your business. VoIP removes the expense of internal calls and makes communication easier between colleagues.
As Packiyarajan at ICT Space explains: “There are many ways VoIP can lower communications cost thus significantly enhancing the revenue. One way is through lowering operational costs. You don’t need separate networks for data and voice communications. Everything can be done using the data network, and specially designed phones with VoIP technology can be managed right from your desktops.
“There are a few things at work here. First of all, you have the potential to be eliminating traditional “phone” lines, usually a significant monthly fixed cost, in addition to the per minute usage costs. Paying per minute remains a major issue if you do any international calling, or have offices located in other countries, where per minute rates may not have dropped like those in the US. Another operational cost that goes away are the labour costs involved in moving employees from office to office. Reconfiguring numbers and phones can still require physical changes. Even if they are only software changes, there is a cost to pay the technician who handles these reconfigurations.”
Clear and uninterrupted audio is essential for business phone systems. The quality provided by VoIP or HD telephony is significantly better than traditional telephone services, and you can also tap into other features such as conferencing and call recording with the same quality level.
If business phone lines go down,this could prove detrimental to daily operations. However, moving to VoIP offers continuity should the worst happen. As the phone system is effectively offsite, telephone calls can be diverted to other numbers or cell phones to ensure its business as usual.
Remote working is becoming a common practice in modern organizations, so having systems to accommodate this is vital for efficient productivity. By implementing a VoIP system, employees can have their own contact number with the same prefix as your company, and have calls diverted straight to their personal phone. This is important for streamlining your communications and providing a consistent message to clients.
As your company grows, overheads generally follow the same trend. However, choosing VoIP over a traditional telephony system enables you to scale up (or down) depending on your requirements. Service providers offer pay per seat packages, which means you can plan costs and communication needs more effectively.
Transitioning to a new provider is a hassle-free process for many businesses. Service providers will take care of everything to ensure you have no significant interruptions and the switch is smooth for both your employees and customers.Once you’ve changed to Internet telephony services, upgrading is easy too. As your services are effectively in ‘The Cloud’, any changes can be made quickly and are usually free with your service package. Mark Horwood CEO and pioneer of Captivate Connect adds that "the best option is to use a cloud-based IP telephony system provided by a telco. Not only will you save money, but you will provide a far greater customer experience, and have a service that is always upgraded."
VoIP is helping to improve business communications and is quickly becoming the go-to for telephony systems across every sector. If you’re considering updating your phone services, there are a host of packages available for all business sizes. Compare prices here and see how TelcoCompare can help you find the best VOIP services for your business.
1 - https://www.business2community.com/communications/state-business-voip-headed-2018-01962125
2 - https://hbr.org/2014/03/the-end-of-the-line-for-the-analog-phone-network