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How to choose the right tech stack for the right business

As technology is playing a greater role in everything that we do, connection is becoming increasingly important to businesses the world over. 

"Ensuring that you and your business have the right tech and connection to support that tech is vital to the smooth running of your operation." - Detail Central

Your requirements are going to be specific to you, however there is a rough guide to what your business may need in accordance with the size of your business. This blog will look at the idea of the tech stack and how this can be the perfect tech solution for you and your expanding business.

1 or 2 employees

"If you are out the office a lot, getting a cloud-based telephone number means that you can have a local area number and it can be forwarded to your mobile if needed. This is great as it makes your business look more legitimate and gives the appearance of an office, even if you are travelling. If you are stationary enough to warrant it, you can upgrade this to a VOIP line." - Showtime Digital

This means that you will, of course, need an internet connection. For a smaller business we suggest a Fiber circuit or if that is not available a T1 or DSL are reliable and widely available. Fibre is highspeed all the way to your office and offers great bandwidth, often has guaranteed levels of availability and will future proof your business.

You don’t want to be managing any servers, but you do want to store documents and files in the cloud and not on your device.   Cloud-based applications such as Microsoft 365 or Google Office will do this. This will improve security and will allow remote working and enhanced collaboration between colleagues as you grow.

SME – 2-20 employees

For this size company you will definitely be looking at Business grade VOIP. This will give you a more flexible telephony system that will make communication easier, allow you to starting doing some basic call handling similar to a contact centre which will, in turn, improve customer experience.

It is also important to look at your internet connection. A growing company needs a more capable connection. Ethernet is a perfect option with its uncontended super high speed and plummeting prices. It is the fastest connection available and it is certainly scalable. If your company has grown to multiple sites or has home workers, SD-WAN will give you added flexibility, enhanced security and better user experience.  The costs are significantly lower than MPLS, so it will often make sense to rip and replace.

It is also time to start thinking about hosting services such as Amazon Web Services or Azure. These will host your site in different locations to make the service quicker and better for customers near those locations.  

As your company grows, you will also want to be thinking about mobile device management. By using these cloud-based services you will be relying on more flexible devices. These devices need to be managed in terms of access, monitored in terms of usage, and secured by tracking and being able to remotely lock and kill devices. You will also want to start implementing end point security for devices and introducing firewalls to limit unwanted traffic.

Medium: 20-100 employees

You are expanding! You want to be keeping the tech you utilised as an SEM and adding to it to match your ever-growing needs. When it comes to telephony, you are going to want to keep VOIP, but you are probably at the stage where you are going to need a contact centre to manage your calls. VOIP will allow you to easily transfer and communicate between teams and the contact centre.

In terms of hosting, you will now want to be looking at a public, private or hybrid cloud environment. Private hosting will cost that bit more than public hosting but it offers greater security and control. Hybrid hosting means you can put data that needs more security in the private cloud, but still benefit from processing and storage of the public cloud.

For companies with large on premise server deployments, this can cause a big change in company IT departments.  Much of the previously skill sets will change, with a bigger focus on first line service teams.  Most companies deploy cloud via a managed service provider (or MSP). MSPs are external companies that will remotely handles the IT infrastructure of your business. Given many tasks will only require a few hours a month it often means that the team is moved to the MSP. This will save, money, but can cause a lot of job uncertainty.  

Large: 100+ employees

The demands of scaling a large business’ IT infrastructure are numerous and complex.  From forecasting demand to IP security, network management and edge computing, technology choices can make or break the organisation.

Getting the right technology at the right price is essential. Your tech stack with 100 or more staff will depend on the mix of users, the industry and your geographies.   You will likely have SD WAN on the road map, you will definitely be using VOIP and most application will be making their way to the cloud.   You will be securing mobile devices with Mobile Device Management (MDM) and Security will be a big point on your agenda.

April 3, 2019